Oferta de empleo

Para nuestra oficina de Madrid, estamos buscando Gerente de Atención al Cliente con experiencia, para administrar el Departamento de Atención al Cliente.

La persona que buscamos tiene una sólida experiencia en gestión de personas y proviene del sector de la salud.

Key Responsibilities:

• Team Management: Responsible for providing the daily management and direction of the customer service team to ensure high levels of customer satisfaction; Monitors team performance against service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of department function; Performs all personnel management activities for customer service staff, including recruitment, training, performance appraisal, salary management and professional development in collaboration with HR Manager; Coaches others in the team on a disciplined customer services model; Member of Senior management Team.
• Business Management – Internal: Responsible for developing first-class relationships, with organization; To develop, communicate and ensure the maintenance of the customer service policies and procedures as required by the company and the local rules; Building a partnership approach with country sales managers to service customers by ensuring regular customer services/field sales communications - in the provision of tenders and quotations, in developing and recommending solutions to customer requests for special products or non-standard deliveries, in developing and maintaining established customer accounts; in making regular contact (including visits) with purchasing departments, in identifying sales enhancement opportunities and in implementing any service improvement programmes; Works in partnership with country sales managers in the control of consignment inventories; Develop and maintain business plans and budgets, including the control of expenses to ensure department objectives are met within budget.
• Business Management – External: Adjusts team strategies and initiatives to suit evolving customer requirements and opportunities for improvement; Demonstrates awareness of broad industry trends and their impact on local/regional sales activities; Identifies and develops working relationships with the economic buyer in their regions key accounts; Effectively presents and communicates core strategies and performance in the wider business; Conducts customer reviews and leads problem resolution for customers with complex economic restraints; Exhibits strong inter-personal skills in front of the customer; Maintains the skills and knowledge to promote the entire product line to all applicable buying influences and can differentiates each product line to the customer.
• Quality: As interface to Customers and Sales Representative has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors - Act as needed to support and facilitate any field corrective action related his/her scope; Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.

Indefinido

No disponible.

Management Requirements:

• May lead a group or team of employees in the achievement of organizational goals.  Guide, coach, direct, and develop direct reports, and if applicable, drive those practices throughout their organization.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• May direct and control the activities and budget of one or more functional areas, divisions, product groups, projects/programs and/or operations.
• Monitor and ensure compliance with company policies and procedures (e.g. federal/country and regulatory requirements)

Licenciatura

3 años