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Oferta publicada el 9 de Febrero

Remote Application Specialist

Esta oferta ha recibido 41 visitas

Madrid, España

Vacantes: 1

Empresa que publica la oferta: GE Healthcare España

ge

Descripción de la oferta

Descripción:

GE Healthcare is searching for a Remote Application Specialist to provide expert remote clinical applications and product support for all GE Ultrasound products.

This person is responsible for providing expert remote clinical applications and product support for all GE Ultrasound products for customers primarily, but also to sales and service regarding product functionality. Provide first response and remote solutions where possible to customers experiencing application issues. This person will occasionally provide remote technical support as backup for Remote Service Leader (RSL) colleagues. The position reports to the regional Ultrasound Modality Service Leader.

Essential Responsibilities

  • Prioritization and follow up on RFS reactivation to Customer Service Centres.
  • Provide phone support and utilise all available remote tools to support customers such as: InSite, STAR app, MOON app, SightCall, Flexcera to customers and characterise incoming application and technical issues and to be able to prioritise between multiple jobs.
  • Communicate proactively and share information with Sales, Application and Service field teams, Service Operation teams and other support functions.
  • Define training needs and support MSL to set-up and a cross RAS and RSL training plan and execution.
  • Analyse remote and proactive job results and define action plans to improve applications productivity and customer satisfaction.
  • Analyse job results and IB to improve efficiency and productivity working together with MSLs and other RSLs.
  • Act as a mentor to field team, providing clinical, technical and professional guidance as necessary to improve the customer experience.

Tipo de contrato:

Indefinido

REMUNERACIÓN / AÑO:

GE Healthcare remuneration package and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

VENTAJAS SOCIALES / ECONÓMICAS:

Requisitos de la oferta

Requisitos:

Qualifications

  • Biomedical Engineer or similar career, preferred with Master Specialization in Ultrasound Application Technician or other similar Specialization.
  • Minimum 3-5 years of clinical applications experience of Ultrasound systems preferably GE system.
  • Demonstrated ability to handle/resolve difficult application issues and expert level knowledge in Ultrasound.
  • Fluent English and Spanish
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable law and regulations as they apply to this job type/position.
  • Fluent in English and Spanish
     

Desired Characteristic

  • Strong customer-service skills and highly motivated team-player.
  • Prior project or applications leadership experience with demonstrated ability to train/mentor peers and ability to stay calm in pressurised situations and coach people through solving problems
  • Strong written and verbal communications skills and ability to effectively
    communicate over the phone
  • Knowledge of GE Healthcare ultrasound products preferred and proficient in Microsoft Office Suite with excellent computer skills and networking ability.
  • Desired Portuguese fluid communication skills

NIVEL MÍNIMO DE ESTUDIOS:

Licenciatura

EXPERIENCIA PROFESIONAL MÍNIMA:

3 años

DISPONIBILIDAD PARA VIAJAR:

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If interested, you can apply here.

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