Oferta de empleo

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Oferta publicada el 25 de Septiembre

Service Implementation Manager

Esta oferta ha recibido 49 visitas

Madrid, España

Vacantes: 1

Empresa que publica la oferta: GenesisCare


Descripción de la oferta


La compañía australiana, GenesisCare, precisa incorporar un/a Service Implementation Manager (Gerente de Implementación de Servicios) para su equipo en Madrid.

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Key Areas For The Role Will Be

As the Service Implementation Manager, you are responsible for the implementation and operational success of Service of the Future initiatives across Spain.

You Would Be Responsible For

  • Support the implementation and ongoing success of the 4 x 90s and 4 x 100s within the defined region.
  • Lead the implementation of workstreams from the SoF program within the defined region, utilising effective Influencing, Project Management and Change Management skills and Leadership to ensure buy in and successful delivery of outcomes.
  • Contribute to the development and planning of workstreams to achieve the aims of the SoF program.
  • Establish effective working relationships with key stakeholders within the region including but not limited to General Management, Head of Functions (e.g. Physics, RT, Dosimetry, Patient Services), Centre Leaders, Craft Group Leads, Doctors/Physicians, Nursing, Physics, RT, Dosimetry, Patient Services/Admin and Shared Services staff.
  • Participate and contribute to cross network collaboration through the SoF workstreams, while also creating other opportunities for sharing knowledge and effective collaboration.
  • Explore opportunities for continuous improvement across all SOF workstreams.
  • Provide business context to the SoF team to ensure change in each region is coordinated, paced and implemented appropriately.
  • Work closely with peers across the network to share resources and create best practice opportunities that are efficient and effective.

Change Management Activities

  • Apply a structured approach and lead change management activities within the region.
  • Assess and provide insight into the impact of changes at the region level.
  • Identify and manage anticipated resistance; identify, create and engage change advocates and create a positive change network within the region.
  • Assist in the development of technical capability within the region to ensure ongoing sustainability of initiatives.
  • Demonstrate the GenesisCare leadership values in the context of the change program.
  • Identify and report risks and prepare risk mitigation strategies.
  • Provide input into the development and implement communication plans, develop content and deliver messages around changes in a positive and effective manner.
  • Develop and implement training plans, assist in the development of content and where required deliver training within the region.
  • Coach people leaders in the change.
  • Define and measure success metrics and monitor change progress in the region.


  • Participate in the governance process for the SoF program, including Steering Committees and reporting as required.
  • Participate in any other governance and reporting activities as required.


  • Work cooperatively within the Global SOF team, exchange information and assist other team members to achieve team objectives and work outcomes.

Tipo de contrato:



We reward and recognise people who perform their work in a way that is aligned to GenesisCare’s mission and values and that contribute to GenesisCare’s growth. To help us attract and retain people with the right skills we aim to pay competitively in the medical and technology markets.


Requisitos de la oferta



  • Knowledge of and experience in a Radiotherapy environment and associated allied healthcare services, with a focus on operational and clinical excellence (measured by 4 x 90s and 4 x 100s).
  • Demonstrated acumen in people and process change management and implementing process improvements.
  • Strong leadership skills and experience in liaising, influencing and negotiating with staff across craft group families at all levels of the organisation.
  • Excellent stakeholder management and communication skills, both written and oral, and ability to develop and maintain strong working relationships.
  • Understanding of the principles and experience in project management.
  • Ability to use software for data analysis and reporting purposes.

Other requirements for this role:

  • It is essential you are able to communicate both verbally and written fluently in both Spanish and English
  • Team player who is interested in driving change and innovation across both a local and global field
  • Proactive, engaged and self-motivated
  • Maintains a flexible approach
  • Able to remain calm and steady under pressure in a high-stress environment
  • Able to use initiative to resolve issues quickly and effectively
  • Able to travel as required to participate in national workshops and similar




1 año mínimo


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